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| AEG | S75578KG1 | Fantastic storage space however the fridge cant cope in the extreme heat and the temperature steadily rises in the fridge. It also backs up with ice in the fridge compartment at an alarming rate. |  | Anon | 29/07/2006 21:41:15 |
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| Maytag | GC2225GEKB | We bought this fridge from the internet in Aug 2005, less than a month later, water started to leak from the filter. the engineer changed the whole bypass (filter) head kit in early October. Everything was fine for another 8 months and the same problem happened again. We are back to square one! Maytag has refused to admit that there is a defect of the machine. We have paid over £2000 for this fridge and was told that Maytag is a leading brand. However, I am deeply regret that I let my husband buy it and it was DEFINITELY not value for money. Oh.. one more thing, it`s a very noisy fridge. |  | Christina | 29/07/2006 21:38:50 |
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| LG | GRB218JUDA | I love this fridge! Great capacity and look. Fantastic value. My only problem was getting it into the kitchen.... read the instructions first it tell you how to take the drawer out and doors off. |  | froggyfearnley | 30/06/2008 08:15:10 |
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| SAMSUNG | SR-S2029CSS | Owning the 2099ss has been a totally enjoyable experience, it does everything you need and more, and spares (for family abuse) have been readily available. | | Hillbeley | 16/06/2008 15:09:59 |
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| Samsung | RS21DABB | Had fridgefreezer for 6 months now. No complaints and have found a replacement filter on-line for £35. Great product and looks good. | | m m | 22/11/2007 11:28:32 |
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| LG | GRA207CUBA | Product is great. Easy access ice is available without having an appliance that needs integrated plumbing. Both `frige and freezer compartments are very functional and are the most space-efficient of the 11 side-by-side freezers that we researched and viewed in person. We bought this LG appliance in-store from Currys at 599 pounds. The cheapest on-line purchase researched by us was 569 pounds from Dixons. | | Anon | 07/03/2007 09:08:04 |
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| SAMSUNG | RS21DGRS1/XEU | Nice and easy to use great size and has the bonus of crushed ice and cubed have no problems yet happy shopping | | Rolly | 09/02/2007 09:24:46 |
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| SAMSUNG | RS21DCNS | Bought this from comet at a crazy price of £599 in there sale, what a bargain! the ice and chilled water are fantastic, surprised how quiet the whole unit is considering it has 2 compressors, we had 2 normal size fridges and a freezer all were packed to the limit when we moved the stuff across there was still loads of room in the Samsung cant recomend it enough our friends paid £1200 for there`s and doesn`t have half the features of ours, go treat yourself you wont be dissapointed | | Pete | 22/09/2006 11:43:21 |
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| SAMSUNG | RS21DCSV1/XEU | I just bought one last month and they are fantastic for the price I paid for it, Just one extra cost of plumming as I didn`t realise when I bought the item. But know I enjoy it every day.
Good luck
Payam | | Payam | 29/06/2005 13:42:55 |
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| LG | GRB206GTQA | Fantastic fridge. Titanium finish looks just like stainless steel. Bought mine from Currys...Easter deal..got free delivery worth £50 via link with compareprices.co.uk | | Gordie | 31/05/2005 12:57:37 |
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| SAMSUNG | RS21DCNS | absolute bargin | | ralph | 05/05/2005 09:35:17 |
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| CDA | PC62 | QUALITY FRIDGE/FREEZER BUT CANT FIND WATER FILTERS | | Anon | 05/11/2004 10:30:10 |
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| SAMSUNG | RS21DCNS |
I have not had any of the problems associated with the fan freezing up, and infact in the 5 years I have owned this fridge it has been totally reliable, until........ Last week the `automatic` ice cube maker stopped working. By this I mean that it no longer automatically tips the ice out into the freezer hopper. If I manually press the button under the ice cube tray it drops the ice out and then re fills OK with water, however it remains like this until I press the button again. Water works fine for drinking and as I said it fills up ice tray OK, so I am assuming it is the automatic sensor motor in the ice cube tray?? Contacted Samsung but they want around #90 for an engineer call out, so looks like I will be pressing the button to make ice for now! |  | Dave Williams | 11/03/2009 07:35:04 |
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| SAMSUNG | RS21DCNS | Model RS21DCNS - had problems with fan noise and fridge, freezing vegetables and salads, contatcted Samsung 0870 7267864, Customer Service superb, they advised me of the known problem arranged for an engineer to fit the modifications (these parts covered by 5 year warranty), engineer to call out the next day. Thats what I call service | | Curly | 07/02/2009 09:23:02 |
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| SAMSUNG | RS21DGRS1/XEU | I too seem to have deoveloped a problem with my Samsung, I rang them yesterday, one month before the two year warranty runs out, just waiting for them to get back to me. FOR INFORMATION: I was told that the warranty on my Samsung Fridge/Freezer (RS21DGRS1) had been extended to five years. Worth giving them a ring if you have a problem. | | Daffyduck | 18/07/2008 19:39:47 |
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| LG | GRB207TUJA | How do you get the ice machine to work? | | Anon | 01/04/2008 18:46:38 |
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| LG | GRL227KGHA | A beauty to behold. Adds beauty to our black dinning set and black display unit. Freezer works excellently but cant say same about the fridge side. However l will go for same product again and again. | | Grace | 19/03/2007 22:01:22 |
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| SAMSUNG | RS21DCNS | Excellent fridge / freezer, plenty of space and fast temperature change response, makes loads of ice and good cold filtered water | | Pauline Cooper | 26/05/2006 08:06:28 |
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| SAMSUNG | RS21DCSV1/XEU | I bought this fridge freezer November 04 and had no problems for the first year then had same trouble as everyone else on the web site first water would stop working ( this is due to the plastic water container at back of salad drawers freezing ) Samsung have replaced the whole back panel and the fan housing as they have said that there was a design fault so they have moved plastic water container about an inch away from the back panel.Fridge and freezer worked ok but at times fan would freeze I would have to defrost the unit and it would work ok but now the fan in the fridge and freezer are icing up luckily I have still got it under warenty, The engineer said to me That samsung have found there is a problem with the sensors for the defrost setting and they are going to replace them. Switching the appliance off will sort the problem but only for a short spell and then it will freeze up again. I hope this will help other people as I am delighted with the fridge freezer but dissapointed that this problem has started to develope ps it is the dreaded RS21DCSV1 model | | Graham | 06/07/2008 08:27:56 |
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| SAMSUNG | RS21DCNS | Have just recently had trouble with RS21DCNS Model, same trouble as rest of you, fridge noise, terrible humming noise and now has stopped working (gone up to 14 degrees) But.. Have phoned Samsung (spoke to Jay) and have been told that it has been agreed that customers will have a upgrade to a 5 year guarantee instead of the 2 year and service engineer will come and sort.. They had admitted that there is a design fault.. So fingers crossed and awaiting repair, otherwise I am happy with Fridge / freezer.. Hope this helps anyone.. tel Samsung - 0870 726 7864. | | kerry | 24/06/2008 14:36:35 |
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| Admiral | GC2224GEK | FF is really good and keeps food fresh for longer. Real issue with the mechanisn that lets cold air through from the freezer to the fridge though. It makes a noise like 2 pieces of wood being banged together loud enough to wake you at night, and it does! for 6 months now I have been trying to get Maytag or Admiral to service it but everyone just ignores my correspondence; otherwise it would be a great machine. | | Mike | 11/05/2008 08:05:11 |
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| SAMSUNG | RS21DCNS | I have the Samsung RS21DCNS fridge freezer only 14 mths old working fine except for ice maker tray does not appear to be filling with water, water pressure and water chiller fine? Can`t see why is does not fill up! Anyone any ideas? Please email me if you can advise d.turner05@btinternet.com | | David Turner | 12/03/2008 15:00:33 |
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| Maytag | G32026PEKW | This is a very NOISY fridge freezer - Maytag show no surprise about this complaint. The freezer does not hold as much as you would expect. I am very disappointed and would not recommend it. Try one of the European equivalents that will also have the benefit of not sticking out beyond the kitchen units. | | Disappointed | 15/06/2007 12:59:09 |
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| SAMSUNG | RS21DCNS | Hi, we bought our Samsung rs21dcns 1 1/2 yrs ago and our water dispenser stopped working and we heard funny noises and our fridge stooped cooling as a result I`ve had a lot of food to throw away.What amazes me more is I`ve read so may complaints about this product where everyone has come to a conclusion that it is a design fault,Samsung deny it all,trading standards say that refrigeration should not cause major problems for at least six years and Samsung should do something about it.Apparently the fan motor at the back panel of the fridge could be iced up so I am going to check this out myself as I can`t get hold of any engineer and try fix it myself by making the drainage hole bigger. Fingers crossed but any ideas on water dispenser not working. | | Delna Doomasia | 06/06/2007 18:09:18 |
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| SAMSUNG | RS21DCSV1/XEU | We`ve had a RS21DCSV for 3 years.(Got it from Comet Scratch and Dent at half price.)The only problem we have had is the handles have recently broken and I am currently looking for spares. | | veggieman | 10/05/2007 08:56:54 |
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| SAMSUNG | RS21DCNS | Worked brilliantly for 6 months, then the water dispenser packed up. Will now find out how good Samsung customer services are. | | Anon | 17/11/2006 17:37:49 |
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| LG | GRL207DUZA | This is a very good american style fridge freezer I have never had any problems with it. Easy to use and when plumbed in the water and ice is always on tap so to speak | | keith sneddon | 13/09/2008 10:17:58 |
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| Whirlpool | 20RBD3 | HI, I BOUGHT THIS USA STYLE FRIDGE THINKING THAT I`D HAVE CHILLED WATER FROM IT AS AND WHEN? HOW WRONG I WAS! THE WATER THAT COMES FROM THE WATER DISPENSER IS THE SAME TEMP AS IT WOULD BE IF IT WERE TO COME OUT OF YOUR TAP? WHIRLPOOL TOLD ME THAT THE WATER IS ONLY FILTERED AND NOT CHILLED BY THE PRODUCT??????? SO WHY WOULD SOMEONE PAY £700+ FOR A FRIDGE? WHEN THEY CAN JUST TURN ON THE TAP? REALLY DISAPPOINTED! APART FROM THAT IT`S OK? AND MINE IS BLACK, AND SHOWS UP EVERY LITTLE MARK? SO DONT BUY ONE IF YOU HAVE CHILDREN!!!!! TAKING UP THE MATTER WITH CURRY`S AT THE MOMENT! | | SIAN ADDISCOTT (NEATH,WALES) | 28/08/2008 20:16:46 |
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| Maytag | GC2225PEKB | I bought a maytag fridge just over a year ago. It stopped working on Thrusday night (Good Friday being the next day). It was great to see that the maytag office was closed and did not offer any operating hours, especially around Easter trading. So I was stuck for 4 days over Easter without a fridge. Then come the Tuesday, I call them early to make sure I get onto someone wihtout being put on hold. I then get told that I have to call another number for a local service company, and that maytag will not pay for any food spoilage. Awesome, cos it was my fault anyway for taking such a risk by buying their product. So then I call the local service company to book in a service call, because of course that is my duty to do such a thing and not a responsibility of maytag. Then the service company prouldy announces they can book me in 3 days later. Awesome cos I really dont need a fridge anyway for around a week. Easy to live without, especially when you spend 3 frigging grand on one. I then call back maytag to complain, they misunderstand the point as a phone operator would and continue to tell me everyone is treated equal. Great makes me feel better sttoge. so I continue to tell the operator, knowing I am wasting my breath, that is not the point the point I am making is maytag DEFLECTING responsibility of fixing their product by outsourcing to someone else they say they have `NO CONTROL OVER`. What red tape BS is that? are you guys for friggin real? Anyways, here comes the best part. I get paid daily, so if I dont turn up to work then I dont get paud. I call the service company in the morn to see the time of the maintenance call, they say early morn, so I think I will stay at home to look after the service guy ( I had previously arranged smoeone else to look after the place). I wait all morning and then call them back at 11:30 am to see what is happening, they say, oh he will be there around 1. great, so screwed over again in the whole process. I am definitely not getting paid today. Lets add it up thus far. 3000 dollar fridge no worky...food spoilage, no compensation couple hundred dollars..no worky for the day 700 dollars...hanballing excuses from weasel maytag rep`s priceless...no wait the priceless part is this. maintenance guy comes in, we start the fridge to see what is giong wrnog. yep you guessed it, the fridge started working. he cant do anything to work out why it was not working, so auf weidersen. I am left to wait unti it breaks down again and then when it does I should not turn it off, so they can properly diagnose. Mind you all of Good Friday I was, cleaning out the grill underneath the fridge, turning it off letting it rest and turning it on again etc etc...did all this (as per the manual trouble shooting), only to have this dumb ass yank fridge pull this on me. The best part is the ride with all the weasels who so gladly take my money and offer me nothing in return support when I am down on luck. Up yours maytag, may you slowly rot your good will amongst consumers and end up bankrupt like you make most of your customers feel when they realise they spend a lot of money on a product that no one is giong out of their way to support. | | No to MAYTAG | 01/04/2008 18:46:44 |
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| SAMSUNG | RS21DCSV | We have owned a Samsung RS21DCSV American Style fridge freezer for the past 5 years, it has been an OK machine, but we have now had two of them (one having being replaced under warranty due to a broken water/ice dispenser) - this has now broken on the new machine, and it seems that the mechanism cannot be fixed, but a whole new door needs to be replaced which just seems a bit, silly really. I have looked at the newer versions, and it seems that this mechanism has now been replaced with a more solid function - hopefully this new version will not brake quite so easily .... | | Anon | 05/02/2008 10:52:36 |
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| SAMSUNG | RS21DCSV | We have owned a Samsung RS21DCSV American Style fridge freezer for the past 5 years, it has been an OK machine, but we have now had two of them (one having being replaced under warranty due to a broken water/ice dispenser) - this has now broken on the new machine, and it seems that the mechanism cannot be fixed, but a whole new door needs to be replaced which just seems a bit, silly really. I have looked at the newer versions, and it seems that this mechanism has now been replaced with a more solid function - hopefully this new version will not brake quite so easily .... | | Anon | 05/02/2008 10:48:01 |
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| SAMSUNG | RS21DCNS | We have a RS21 KGNS samsung fridge freezer. same as the others but has a clever small door in the fridge for getting the milf out etc. GUESS WHAT. funny noise from fridge, sounding like a fan grinding to a halt, followed by fridge heating up. it now seems to be cooling, but clearly the cold air is not circulating, so i guess the problem of food in the bottom freezing is going to happen. reading these reviews i may not bother phoning samsung. Can anyone tell me how to get at the fridge fan, as access fronm the back is only to the compressor etc at the bottom of the unit, yet this is clearly a fridge only problem? of course its now a year out of warranty as well. | | fed up mick of coalville | 13/09/2007 10:30:56 |
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| SAMSUNG | RS21DCNS | I like many others have experienced the ice build up problem with my Samsung. I have now found out that the problem might be the drainage hole is too small and freezes over causing the fridge to overheat. I have a Comet engineer coming out so will ask him if expanding the hole may solve the problem. Fingers crossed because I actually really like the fridge and do not want to have to get it replaced. Although if I do get it replaced I will be doing so FOC as I have only had it for 6-7 months and as it is not fit for purpose I should not have to pay to get it replaced. | | Jonathan Baker | 18/05/2007 18:12:30 |
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| SAMSUNG | RS21DCNS | I too have a fridge freezer model RS21FCSW and it worked fine for two years until temperature rose on fridge side and fan started making noise as catching ice build up.Switched it off for a day and back on lasted a week before same again .This time switched off for two weeks and lasted a month before same.Samsung dont want to know if you are out of warrenty snd their cure is as quoted by Samsung a modification.If this doesnt work new panel approx cost #50 pounds plus labour and they have people in queue for them as o stock, so make sure you have 2 fridges and freezers in house.. | | NEIL FED UP FROM COVENTRY | 12/10/2006 12:24:03 |
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| SAMSUNG | RS21DCSV1/XEU | No end of trouble with ours, water dispenser is always frozen, noisey fan and now the fridge has frozen up and burnt out the fan motor. Awaiting parts or an exchange. The most unreliable thing we have ever baught, worse that the Austin maxi i had in the 70s and that was bad. If it gets exchanged it wont be for a Samsung. | | Allan | 10/04/2006 15:34:53 |
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| SAMSUNG | RS20CCMS1 | Hi there - unfortunately agree with other posters. My fridge broke down 2 years and 2 months in. After a horrendous wrangle with Samsung (worst customer services ever) lasting months fridge was replaced. Now, 2 1/2 years later exact same thing happened again. Clearly a terminal design flaw. DO NOT BUY THIS FRIDGE - LOOKS FINE BUT IS A TOTAL LEMON. Also would not recommend buying any Samsung product as their customer services are appallingly, blood-boilingly, insultingly awful. |  | CHRISTIEN | 29/10/2009 09:16:02 |
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| SAMSUNG | RS21DCNS | Broke down 3 times now samsungs engineers are awaiting parts so no fridge again. The warrantee runs out in Nov 2010 will samsung do anything about this as we no it is going to breakdown. Rubish fridge. | | Anon | 22/07/2009 18:11:38 |
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| WHIRLPOOL | S20C CSS31 | Absolutely rubbish, very expensive, freezer never worked | | Martin K | 22/07/2009 18:10:03 |
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| SAMSUNG | RS21DCNS | Absoute rubbish there engineer saying its the compressor thats the next excuse 2 get u off there back they were very rude even hung up on me never buy samsung again. | | donna plymouth | 07/04/2009 08:28:17 |
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| SAMSUNG | RS21DCNS | Bought this fridge (RS21JLAT for #1299 from Currys) in 2006, had it stored for approx 6 months then had it fitted just over 12 months ago I`ve just had to change the compressor 2 days ago and this morning found that the water dispenser is not working and the freezer department had gone from -20 to -03 What crap is this????? | | Anon | 06/01/2009 07:46:44 |
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| SAMSUNG | RS21DCNS | Absolute rubbish. The drinks dispenser has broken twice. Fridge buzzing like mad. Fridge temperature too hot. Samsung don`t want to know and put you in touch with recommended engineer, cost approx #200++. Other enginers won`t touch it, but one recommended to turn the whole thing off for 48 hours to defrost it. Tried this and two weeks later back to same problem again. | | Denise | 17/12/2008 09:08:19 |
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| SAMSUNG | RS21DCNS | Same as everyone else...packed up twice...fridge stopped working after 1 year, then again after nearly 2 years. Phone Samsung and they will extend your warranty to 5 years as they admit there is a design fault...thanks Kerry! | | Matthew | 11/12/2008 09:45:14 |
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| SAMSUNG | RS20CCMS1 | Same bad fortune as everyone else here. Works well and then gives up. Ours lasted 3 years and has broken down twice the latest time fatally. Don`t waste your time or money | | andy | 27/11/2008 09:03:57 |
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| SAMSUNG | RS21DCNS | Absolute bag of junk bought this in july 2005, luckily i took out an optional insurance policy with currys. Had an engineer fit new fan and cooling back plate to fridge in march 2008, August 2008 and the freezer has went off, water all over floor no ice, no water and then the fridge started making a loud noise, called out samsung who done nothing, called currys who tried to fix problem but eventually wrote it off and I can now get a replacement. trouble is what do I get. STAY AWAY FROM SAMSUNG products is the best info i can give, oh and check the sales of goods act you should be able to get a pretty good refund if under six years old you might be surprised what you are entitled too. | | Paul | 02/10/2008 08:09:22 |
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| SAMSUNG | RS21DCNS | Hi everyone I`ve bought the very same fridge, and have the very same problem. I have made up my mind and will NEVER EVER AGAIN BUY a PRODUCT made in Korea. I have a Kia Carneval, and the problems I have had with this car, are out of this world. Another Korean RUBBISH product. | | Aussidude | 16/08/2008 12:31:38 |
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| SAMSUNG | RS21DCSV | Very disappointing. Am scouring the internet for how to fix the well known fan jammed by ice problem cheaply. Ours has jammed solid after 18 months. looks a nightmare. Will never buy another | | Anon | 26/07/2008 09:33:24 |
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| SAMSUNG | RS21DCNS | Same as all above faults- I am fed up defrosting with hairdryer every 3 weeks now temp is all over the place | | Anon | 30/06/2008 08:15:30 |
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| SAMSUNG | RS21NCMS | Worst fridge freezer I have ever owned. 3 breakdowns in 2 years after warranty with excessive service costs. Will never buy Samsung products again | | ies, shropshire | 02/06/2008 14:30:50 |
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| SAMSUNG | RS21DCNS | I have the same product, same problem and same extrordinary response from Samsung Help(?)desk. Will never, ever touch a Samsung product of any type again - total joke. The water failed 4 months within warranty but I faled to recognise the importance of reporting the fault there and then, thinking it was just a clogged filter. 5 months later the fridge iced up and showed warm at the top (fan failed) and Samsung didnt want to know, denying it is a design fault. What worries me is that we all face similar problems with hi tech so called `low energy` products which simply do not last and are not sustainable. My prvious, simple fridge worked for 25 years. | | John in | 09/04/2008 08:14:18 |
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| SAMSUNG | RS21DCNS | Fridge started making noise, and after 2 years had to replace the fan motor and the 2 sensors as it kept freezing-up! A very common fault on this model, however Samsung does not agree with this. After some research on the internet you can see everyone complaining about this fridge. No good at all!!! | | Laura | 01/04/2008 18:46:45 |
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| Maytag | G32026PEKW | We have the Maytag Trilogy which we bought because of its excellent design and (wrongly)assumed that Maytag was a leading brand - wrong! It has broken down twice now and damaged all food in fridge and freezer. Customer service is shocking! We were left by the service engineer having been told to `defrost` the freezer (this is a frost free appliance) water leaked all over the floor damaging our units. Now it has done the same again! Do not waste your money by purchasing Maytag. (from the other complaints the dishwashers sound even worse) | | Lakeland | 01/04/2008 18:15:28 |
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| SAMSUNG | RS20CCMS1 | I bought a Samsung American-style fridge freezer from Comet. It was great for 2 years. I was so pleased with it. Then at 2 years and 2 months old, food in the freezer thawed, especially noticeable with ice-cream. I contacted Samsung who told me to turn it off for 24 hours, this I did, worked for a while and food thawed out again. Freezer temperature varied between 0 - +4. Fridge was working OK so for several months, we managed with just the fridge. Then suddenly the fridge temperature jumped to +8 - +13, so we started using the freezer as the fridge. This fridge freezer is a pile of junk and I would not recommend anyone to buy it. Neither Samsung nor Comet want to know about it. This item cost £800 and lasted just over 2 years. Previous fridge-freezers have cost under £200 and lasted me 8 years or more. | | Talltraveller | 21/03/2008 13:21:16 |
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| SAMSUNG | RS21DCNS | Samsung rs21ncsv. Heap of junk!!DO NOT BUY ONE!! We`ve had this fridge for about 3yrs. Same problem as everyone else-fridge fan icing up. Several visits by engineers-now out of warranty,still same fault. Have done bit of investigating,(connected time clock to defrost element output of control board to find out how long & how often auto defrost happens, if at all!)seems auto defrost stops working after varying times after power up(up to 3 months.)while auto defrost is working,no fan icing problems.As soon as it stops,fan ices up within about 4 days. Still trying to find out why this happens, time permitting!! | | dave chambers,isle of | 12/03/2008 15:00:45 |
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| SAMSUNG | RS21DCNS | Do not buy this fridge/freezer under any circumstance.We bought ours a couple of years ago from currys (for a good price).It was fine for the first 2 years then the fridge side failed.This product is a `lemon`.I will not be buying a samsung product again!! | | Linda | 04/02/2008 10:02:25 |
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| SAMSUNG | RS21DCNS | Sadly having developed the same problems as the rest of you (See below) i also contacted a local repairer to be told he didn`t touch Samsung fridges and my nightmare is just beginning!! Contacted Samsung service department today who were unhelpful at best and down right rude at worst ending up with the so called technical adviser just hanging up on me! They did give me a contact number for an out of guarantee repairer who will be contacting me (no doubt to quote me an extortionate price for the repair) While awaiting the call i have looked the fridge up on the Internet and am shocked at the amount of reviews about this product all stating the same story. I am thinking of having a look myself as i have had the back off to access and de-ice the fridge and fan unit on a regular basis, but what part to change? The fan, thermostat or make the bung hole bigger? Does anybody have some definitive advice please? In the mean time if you are thinking of purchasing a DC21DCNS just read the reviews below and you will have your answer AVOID AT ALL COSTS!!!! | | Simon Bailey | 04/02/2008 10:01:59 |
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| Electrolux | ENL62981XX | Dont buy in has broken down 4 times | | Anon | 20/12/2007 13:04:13 |
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| SAMSUNG | RS21DCNS | Same problems as everyone else, fridge section started buzzing at the back, then stopped buzzing, since then temperature in fridge is 14 degrees instead of 3. Will have to try and take it apart and mend it myself. I intend to contact trading standards about this - I will print of this page and give it to them. I suggest you all do the same. I loved this fridge/freezer before this problem! DO NOT BUY THIS FRIDGE! | | Angie | 11/12/2007 13:21:02 |
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| SAMSUNG | RS21DCNS | Same common mode fault; freezing up followed by unit failure. Purchased Sep 2006, Engineer and hairdryer managed to fix the `buzzing` in Dec 2006. Following the engineers advice I`ve been careful to frequently defrost the unit since then. Now it`s 14 months old, yes just out of warranty; the water dispenser failed. I did a full 48 hour defrost but now fridge doesn`t work. Called Currys, who diverted to Samsung; whose helpdesk analyst(Kirsty)was very helpful. Engineer now awaited. | | NotMadeToLast | 29/11/2007 09:15:09 |
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| SAMSUNG | RS21DCNS | Same problem as everybody else. Bought RS21DCNS in 14.05.2005, so just out of warranty and no help from Samsung whatsoever. I remember a batch of them being sold off in Comet, Curry`s etc at the time we bought ours. I can see now why they wanted to get rid of them. Need some advice on how to clear Bunghole and entry to the fan housing. | | Alan Lyon | 02/11/2007 10:38:42 |
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| SAMSUNG | RS21DCNS | Same as others! 21 days after warrenty expired a loud humming noise followed by fridge side giving up | | jason | 04/09/2007 17:46:29 |
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| SAMSUNG | RS21DCNS | I have had the same problem as most of you. Just after warranty the fridge stays warm and the water does not work and there is a build up of ice. I have been on to Samsung and they will not help at all because it is out of warranty. Contacted Littlewoods where I bought it from and quoted the Sale of Goods Act which says that these appliances should last for six years. They sent round an engineer and he said I needed a kit which would cost in the region of £600 (sure it does not cost this much but he must of included his time). Littlewoods have offered me a refund of £570 which is not what I paid but have taken off a usage fee. So from June to August I have no fridge an now I have to get a new one and dispose of this one. Good luck to the rest of you | | Anon | 15/08/2007 11:04:05 |
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| SAMSUNG | RS21DCNS | Jimmy, The Samsung Euro Service Centre Number is 0870 242 0303. I phoned yesterday with exactly the same problem - we are 3 mths out of warranty and they simply gave me a number of a samsung engineer in the area. Not very helpful. Anyone know if Kev Reid finished his step by step defrosting the circulation fan guide. I think this would really help me. Is this is the fridge section rather than the freezer? | | Emsbott | 10/08/2007 21:11:55 |
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| SAMSUNG | RS20CCMS1 | Same problem as above , broke down 3 times during the 2year warrany period ( fridge cooling fan ices up ) causing frige not to cool properly now I have to contact samsung to try to get it fixed outside warranty period. Don`t buy this this model spend a bit more , as you get what you pay for. | | desb | 06/08/2007 13:32:16 |
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| SAMSUNG | RS21DCNS | Fine when it works! No problems up until last week. Fridge and freezer temperatures way out (some reading up 20 degrees!). Food defrosted and spoiled and situation made worse by the fact that we have a new born baby in the house and we need to keep milk in the fridge and freezer. Product out of warrenty so Currys not interested. Has anyone got a contact number for samsung customer services? The bung hole thoery could also be tested - where can you find this in the fridge?? | | jimmy | 05/08/2007 08:21:26 |
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| SAMSUNG | RS21DGRS1/XEU | Loved it to start with. Like so many other people on various forums, it has developed a problem with the fridge cooling unit. I don`t think I`m being unreasonable to expect an appliance to last longer than 2 years. Come on Samsung-get your act together replacing fridges every 2 years is hardly environmentally friendly not to mention the financial costs! Please avoid Samsung! | | Bevip | 26/07/2007 18:24:25 |
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| SAMSUNG | RS21DCNS | I’ve had to dismantle the cooling fan assembly at least 6 times in the last 8 months to defrost the ducts around the fan. It has to be a design fault in the layout of the ducts that’s causing the freezing. I’ve tried running the fridge at different temperatures but no change. My advice is don’t go near Samsung for fridges… Their so-called help desk is useless and a complete waste of time. | | Roy | 20/07/2007 18:47:15 |
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| Maytag | G32026PEKW | We have a Maytag fridge freezer - not this model. Maytag customer service is consistently appalling - our call was first booked on 2nd Maytag and we got the final fix today on 16th July. Maytag does not employ its own technicians but employs service agents and has scoured the country for the worst. For all the money I have spent on the Maytag fridge freezer since buying it in late 2000 I could have had 3 Samsungs. | | Paul | 20/07/2007 18:46:27 |
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| SAMSUNG | RS21DCNS | I have had exactly the same problems as others on this site with my Samsung RS21dcsv Samsung`s advise unplug it for 90 minutes if that doesn`t do it call a repairman. 90 minutes defrost will never get rid of the ice I found when I striped it down. It took nearly 90 minutes to melt the ice around the fan with a hairdryer. Then another couple of minutes to make the drain hole a little larger and then reassemple. All working well again. I guess I might just have to put a reminder in to my diary to do this every couple of years. I am putting together a step by step guide to defrosting the circulation fan on my Samsung fridge to post it on the internet for others. | | Kev Reid | 14/07/2007 08:43:09 |
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| Samsung | RS21DABB | Great to Start with however watch out for the price of the water filter £50 Also ours has started to build up ice on the ice bucket it doesn`t matter how many times you clear it off it keeps coming back. | | shay | 06/07/2007 17:16:43 |
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| SAMSUNG | RS21DCNS | Have had all the same problems with my RS21DCNS, bought mine in April 2005, the extended warrenty company have written it off yesterday. so having been without the fridge for the last three weeks since the last engineer came out I will have to wait another week. No help from Samsung - no one answers the phone. Have had three new panels and a motherboard, and its only 2 years old! I wouldn`t mind but I did a lot of research at the time of buying it and still managed to get a bad one. | | Julie | 24/06/2007 10:26:24 |
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| SAMSUNG | RS21DCNS | Purchased RS21NCMS in April 2004. After just 18 months the fridge fan failed and was replaced under warranty. Same part has just failed again, June 2007. How can Samsung justify making products with such awful reliability and then providing such disgraceful support? Having such an expensive part fail every 2 years is not helpful. Samsung customer service neither care nor are helpful. | | Mike Medlicote | 15/06/2007 12:59:13 |
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| SAMSUNG | RS21DCNS | I also bought the samsung RS21DCNS a year ago and I am now experiencing the same problems as everyone else on here I believe this is a common fault with this item.The bung hole is to small and it freezes thus stopping the ice maker and water dispenser working, apparantly it is easily remedied you just have to enlarge the Bunghole :0( Samasung must think we are all F**king engineers. | | Kev | 06/06/2007 18:09:17 |
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| SAMSUNG | RS21DCNS | Do yourself a favour, avoid this fridge freezer like the plaugue. Worked fine for just over 2 years then it all went pear shaped. Now have a fridge which has a temp ranging from 10 to 3 degrees, no water and very noisy. Samsung are not interested and say there is no design fault, read the rest of the reports is there a common pattern ?? | | steve | 27/05/2007 08:28:22 |
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| SAMSUNG | RS21DCNS | BE WARNED!!!! We bought this product in August 2005. we have had endless problems with ice developing around the fan, noise, the water dispenser not working and the temperature inside both the fridge and freezer sections rising (to 20 degrees!!)causing food to defrost and spoil. at least every month we are having to empty it and leave it switched off for 48 hours in order to defrost it (yes, this is supposed to be a frost free item) Samsung customer service are apalling, Currys refused to accept responsibility. I would happily take an axe to it | | Liz | 25/04/2007 12:03:54 |
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| Whirlpool | S20ERAA1V | absolute waste of money, turns off ALL the time, junk | | ian | 02/04/2007 14:25:44 |
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| SAMSUNG | RS20CCMS1 | I also own this it has broken down after 2 years. The repair is costing £240! I will never buy another Samsung product and if you are thinking about buying this frige/freezer don`t bother! | | HelenHodg | 27/03/2007 13:01:50 |
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| HOTPOINT | FFA40X | Do not purchase this product under any circumstance or if you do please make use of the extended warranty. We have had ours for 1 year and two weeks and the circuit board has burnt out (!!???) This part after a £94 callout charge so soon after our initial purchase we are told has to come from Italy thus leaving us without fridge freezer for a total of 21 days | | Very dissapointed customer | 04/03/2007 16:45:00 |
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| SAMSUNG | RS21DCNS | Bought the RS21WCNS version (water dispenser only - not ice) and pleased for first 22 months. Then, 2 months of warranty left, called Samsung to report noise in fridge section, caused by air circulation fan located behind the `cool wall` back panel. Eengineer arrived, replaced part under warranty and explained the replacement was a superseeded part in attempt to avoid ice build-up; this being the root cause of the fan noise. Parts only warranted for 90 days - I found out - when I called Samsung warranty again 8 months after replacement. Now, the fan intermittently operates. I`ve removed panel, defrosted with hairdryer (for speed) and determined fan is `sometimes` operational. Like another reviewer, I tried to diagnose problem and have come to conclusion there may be a main logic board fault failing to provide power supply to fan. When it does work the cool air is circulated - when it doesn`t, food in lower parts will freeze and often spoil. Samsung support are hopeless. The only service companies they can suggest wanted a) to know the part number and b) refuse to call out without advance payment. Samsung suggested I check Yellow Pages. I did; most local service companies will pointedly avoid Samsung. I have found stock of the rear panel complete with new fan - approx £90 incl vat, p&p from 01942 601604. I refuse to buy this part as I suspect there are other problems. Will likely purchase alternate product (LG appears OK). Have written to Samsung head office and will persue out of bloody-mindedness. My advice.....avoid Samsung white goods.
| | Mike in Horwich | 25/02/2007 15:28:34 |
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| SAMSUNG | RS21DCNS | I ALSO HAVE THIS ITEM YES ITS BRILLIANT WHEN RUNNING SMOOTHLY ALTHOUGH IM GLAD I OPTED FOR THE EXTRA WARRANTY! HENCE TO THE AMOUNT OF TIMES IT GOES WRONG ICE DISPENSER GETTING STUCK, CAUSING FREEZER TO DEFROST, THEN AFFECTS FRIDGE WHAT A PAIN HAD ENGINEERS OUT 4 TIMES SINCE OCTOBER 2006 WHEN WARRANTY RUNS OUT WILL BE GETTING RID AS IVE HEARD THESE ITEMS ARE EXPENSIVE TO RUN....RANG ENGINEERS TODAY (WEDNESDAY) AND THEY SAY THEY CANT GET ANYONE OUT TILL MONDAY!!! | | TREV | 30/01/2007 17:21:15 |
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| SAMSUNG | RS21DCNS | Bought the RS21NCMS about three years ago. It worked great for about two years and then the cooling fan in the fridge started to make funny noises. It was getting ice in and catching. I have cleaned it all out. Now the temperature goes from 11oC to 1oC indicated on the front panel but the two thermometers I have put inside indicate a different story. Build quality on this unit is poor internally. Samsung (Un)help iine are useless. There techincal help couldn`t even tell me what voltage the fan used because `they don`t have access to that kind of information` (remember this is the technical helpline). I removed the fan and wanted to bench test it. Now I have to ring the 0845 number of the local `Samsung qualified` repair centre who never answer the phone. Because Samsungs lack of help I bought a new motor. However further investigation has revealed the motor seems to be working it just isn`t getting told when to switch on. Conclusion - looks great, but unreliable. Avoid - buy another make. | | Mike T. | 25/01/2007 09:24:43 |
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| SAMSUNG | RS20CCMS1 | This has broken down 2 months out of warranty. I have been told there may have been a design fault. Very few engineers will even come out to look at this product as Samsung is `not on their lists`. Unfortunately for me this was a huge WASTE OF MONEY. Luckily for you, you can choose not to buy it. | | Anon | 20/01/2007 11:25:35 |
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| SAMSUNG | RS21DCNS | Bought one of these Samsung American style fridge freezers in mid 2003 and by the end of 2006 the small plastic hinge on the water dispenser `tongue` had broken 3 times. Even though Samsung produce a `repair kit` for this item they deny there is any problem and after the two year warranty they do not want to know. I lived in the States for many years with `real` American made fridges and never heard of this sort of problem appeared. After experiencing their `customer service` attitude it is the one and only Samsung product we will ever own! | | Richard (London) | 08/01/2007 15:33:09 |
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| SAMSUNG | RS21DCNS | Bought a RS21DCNS 20 months ago excellent product until the fan stopped working due to ice build up, service engineer fixed the problem, but reoccurred within 8 weeks, service eng. fixed the problem, but 8 weeks later iced up again now waiting for new fan unit, but none in stock. NOT RECOMMENDED | | Paul Lockwood | 27/11/2006 10:24:58 |
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| SAMSUNG | RS21DCNS | Bought this product just over 2 years ago and was very pleased with it up until now. There is now a problem with the fridge staying warm and the fan breaking down which I did not know has occurred in many instances just after the 2 year warranty period. A very expensive repair! Samsung should issue a recall on this model for a modification to be fitted. | | Mick | 22/09/2006 11:43:35 |
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| Whirlpool | S20ERAA1V | As appears from the other reviews we are not alone. It keeps turning itself off. The engineers have been out seven times and the fault is still there. Now the classic its the electrical supply customers problem so checkmate the manufactures flogging faulty goods and the customer fault finds for them takes time off work unpaid with no compensation or thanks. Rubbish | | Mad person | 10/07/2006 10:24:01 |
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| SAMSUNG | RS21FCSV | ordered a samsung rs21fcsv from curry`s - promised delivery by 11.30 on tues 13th june, cleared & defrosted old fridge as requested so they could collect- they didnt deliver on time, phoned several help lines & spent nearly 4 hours to be told they could deliver later that day, then after some time & many more frustrating calls on automated lines told that they cannot deliver for several days, meanwhile all the food was defrosting & spoiling, Curry`s are a complete waste of time, their customer services are awful & I would not recommend buying off them at all. Have just done a web search on both currys & mastercare their deliver & aftercare contractors only to find they have a really appalling record -
| | Anon | 17/06/2006 12:13:15 |
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| LG | GRP207QUJ | IT IS VERY GOOD | | GOOD | 25/04/2006 09:41:21 |
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| SAMSUNG | RS21DCNS | Please do not buy this fridge. Mine has broken down three times with the same fault as everyone else. The last time was just two weeks after the much extended 5 yr guarantee period, and now Samsung refuse to touch it. Now a local independent fridge engineer says he does not repair any Samsung fridges due to their numerous problems. Terrible customer service from Samsung when they know this fridge has a serious design fault and has caused so much aggrevation to so many people. I will not be buying ANY Samsung product in future. |  | Anon | 09/11/2009 18:25:20 |
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| SAMSUNG | RS21JGRS | Don`t buy one. Look at all the complaints on-line. Fundamental design flaws in this piece of equipment result in constant repairs to the refrigerator side of the equipment. | | Anon | 07/09/2008 10:01:54 |
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| SAMSUNG | RS21DCNS | Samsung will now extend the warranty to 5 years for the iced - up fan problem. There is now a modification kit available which Samsung will fit free of charge. | | Tony | 14/06/2008 08:15:09 |
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| SAMSUNG | RS21DCNS | SAME PROBLEM AS ABOVE.FAN GRINDS TO A HALT, FRIDGE PART WARMS UP DUE TO NO COLD AIR BEING CIRCULATED.WE THOUGHT WE WERE BEING CLEVER BY TAKING OUT INSURANCE WITH CURRYS (COVER PLAN).TOTAL WASTE OF TIME & MONEY,FRIDGE BRAKES DOWN/I PHONE COVER PLAN /COVER PLAN ARRANGE ENGINEER /TAKE DAY OFF WORK/ENGINEER TURNS UP & BORROWS MY WIFES HAIR DRYER TO DEFROST FAN.I WAS HAPPY WITH RESULT THE 1ST TIME,AS PROBLEM WAS FIXED.THIS HAS NOW HAPPENED 6 TIMES OVER 18 MONTHS.I PRAY THE ENGINEER DOES NOT ASK FOR HAIR DRYER AGAIN,AS I WILL NOT BE RESPONSIBLE WHERE IT ENDS UP.THE LONG & SHORT OF IT IS THAT WE BOUGHT FROM CURRYS ON JAN 04.THEY SHOULD RECALL THIS MODEL,OR PUT SOME WEIGHT ON SAMSUNG TO RECALL IT.I WOULD GIVE THIS FRIDGE FREEZER A RATING OF 5 OUT OF 5 WHEN IT WORKS.... | | MARK & KIMBERLEY | 08/02/2008 18:24:20 |
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| SAMSUNG | RS21DCNS | I have owned a Samsung fridge-freezer for about 3 years. The compressor started hamming two weeks ago. Now the fridge side does not work and temp stays above 14 degrees. | | Josh Mataire | 04/02/2008 10:02:45 |
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| SAMSUNG | RS20CCMS1 | Seem to be having the same problem as everyone else. VERY disappointed in the product. Luckily or unluckily took out extra warranty for five years but wished we`d never bought the thing. Just broken down again this weekend and will have to get Comet engineer out for the third time in 3 months. I will never buy a Samsung again!!!! | | lorna | 19/10/2007 13:12:31 |
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| SAMSUNG | RS21DCNS | I have had the problem that so many seem to be mentioning with my Samsung ie; fridge side not working and water and ice maker not working.
I had some advice from my local refigeration dealers (a small independent dealer called Harries in Pembrokeshire), who were extremely helpful and gave me advice over the `phone. Their advice was to turn the whole thing off for approximately 48hrs. and try it again. We did and everything returned to normal. This was over a month ago and no problems have been experienced since. We were fortunate enough to have another fridge freezer to transfer our stuff to for the duration. Hope this helps.
| | Anon | 22/08/2007 09:00:53 |
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| SAMSUNG | RS21DCNS | I have had the problem that so many seem to be mentioning with my Samsung ie; fridge side not working and water and ice maker not working. I had some advice from my local refigeration dealers (a small independent dealer called Harries in Pembrokeshire), who were extremely helpful and gave me advice over the `phone. Their advice was to turn the whole thing off for approximately 48hrs. and try it again. We did and everything returned to normal. This was over a month ago and no problems have been experienced since. We were fortunate enough to have another fridge freezer to transfer our stuff to for the duration. Hope this helps. | | Anon | 22/08/2007 08:47:23 |
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| SAMSUNG | RS21DCNS | I have had the problem that so many seem to be mentioning with my Samsung ie; fridge side not working and water and ice maker not working. I had some advice from my local refigeration dealers (a small independent dealer called Harries in Pembrokeshire), who were extremely helpful and gave me advice over the `phone. Their advice was to turn the whole thing off for approximately 48hrs. and try it again. We did and everything returned to normal. This was over a month ago and no problems have been experienced since. We were fortunate enough to have another fridge freezer to transfer our stuff to for the duration. Hope this helps. | | Anon | 22/08/2007 08:37:27 |
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| SAMSUNG | RS21DCNS | I have had the problem that so many seem to be mentioning with my Samsung ie; fridge side not working and water and ice maker not working. I had some advice from my local refigeration dealers (a small independent dealer called Harries in Pembrokeshire), who were extremely helpful and gave me advice over the `phone. Their advice was to turn the whole thing off for approximately 48hrs. and try it again. We did and everything returned to normal. This was over a month ago and no problems have been experienced since. We were fortunate enough to have another fridge freezer to transfer our stuff to for the duration. Hope this helps. | | Anon | 21/08/2007 22:16:21 |
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| SAMSUNG | RS21DCNS | I have had the problem that so many seem to be mentioning with my Samsung ie; fridge side not working and water and ice maker not working. I had some advice from my local refigeration dealers (a small independent dealer called Harries in Pembrokeshire), who were extremely helpful and gave me advice over the `phone. Their advice was to turn the whole thing off for approximately 48hrs. and try it again. We did and everything returned to normal. This was over a month ago and no problems have been experienced since. We were fortunate enough to have another fridge freezer to transfer our stuff to for the duration. Hope this helps. | | Anon | 21/08/2007 22:10:02 |
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| SAMSUNG | RS21DCNS | I have had the problem that so many seem to be mentioning with my Samsung ie; fridge side not working and water and ice maker not working. I had some advice from my local refigeration dealers (a small independent dealer called Harries in Pembrokeshire), who were extremely helpful and gave me advice over the `phone. Their advice was to turn the whole thing off for approximately 48hrs. and try it again. We did and everything returned to normal. This was over a month ago and no problems have been experienced since. We were fortunate enough to have another fridge freezer to transfer our stuff to for the duration. Hope this helps. | | Anon | 21/08/2007 22:03:01 |
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| SAMSUNG | RS21DCNS | I have had the problem that so many seem to be mentioning with my Samsung ie; fridge side not working and water and ice maker not working. I had some advice from my local refigeration dealers (a small independent dealer called Harries in Pembrokeshire), who were extremely helpful and gave me advice over the `phone. Their advice was to turn the whole thing off for approximately 48hrs. and try it again. We did and everything returned to normal. This was over a month ago and no problems have been experienced since. We were fortunate enough to have another fridge freezer to transfer our stuff to for the duration. Hope this helps. | | Anon | 21/08/2007 18:22:34 |
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| SAMSUNG | RS21DCNS | These fridge/freezers are terrible - under no circumstances buy one. I have one that is experiencing the same problems as everyone above. The Samsung response is truly terrible - they have the rudest help centre staff you could imagine and are completely uninterested in the helping their customers. The service I have received and the quality of this product is so bad that I now actively avoid any Samsung product. The PR they are receiving because of this type of problem it terrible. I am quite sure it would be cheaper for them in the long run to simply replace these units and avoid further bad PR and lack of sales. | | Anon | 18/08/2007 08:56:53 |
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